Over the past 40 years, our team has built incredible relationships with our customers. We learned a long time ago that our customers are our business. Without them, our business would not have survived as long as it has. We support them, and they continue to support us. As we’ve worked to prioritize each and every customer, we’ve learned a few things along the way.
- Be honest.
Honesty is the most important practice in building genuine customer relationships, and it’s been crucial to establishing trust with our customers decade after decade. When issues arise, we’re open and honest about the challenge, work collaboratively to address it, and talk through how we can prevent future problems from occurring. Our goal is to have an ongoing dialog with customers, and we welcome candid feedback.
- Treat your customers like family.
We treat our customers with the kindness and respect we give our family members. At the end of the day, we know we’re all equals. Everyone is working hard to provide for their families while focusing on solving the problems each day brings. We understand this, so we operate alongside customers like one big team, knowing full well that’s precisely what we are.
- Be ready to listen.
We’re always here to give advice and troubleshoot potential problems. But before we do that, we start by listening. We take the time to deeply understand challenges and concerns, and then work to identify and implement a solution.
- Always follow through.
When we say we’ll do something, we mean it. And we don’t mean three weeks from now or whenever we can get to it. We address customer needs with urgency and efficiency, so they can quickly get back to business.
- Never give up.
Running a business is hard. We’re here to make our clients’ jobs easier, but, just like any relationship, there will be challenges. If our decades in business have taught us anything, it’s how to be relentless problem solvers. SImply put, we don’t give up because we don’t want our customers to either.
In a time where it’s easy to have surface level relationships with customers, we’ve made a commitment to investing the time, energy, and resources to build genuine, long-lasting relationships. If you’d like to learn more about our relationship-based approach or our new software system, Primus, email Chanse McGuire.