Viewing Accounts Receivable History

Every action that affects a customer's balance generates a history transaction record. These history records may be viewed in several places, including all Point-of-Sale programs (Over-the-Counter, Service Shop Work Orders, and Rental Contracts) and the Customer Master File option in Accounts Receivable.

The list of Accounts Receivable history transactions generated by each method will include information such as the customer number, source journal, reference number, and dollar amount. The pop-up may include other customers, so make sure that the transactions match the same customer account number that you want to view.

View Transactions in Service Shop Management

View Transactions in Over-the-Counter

View Transactions in Rental Inventory

View Transactions in Accounts Receivable

Print Accounts Receivable History

View Transactions in Service Shop Management, Over-the-Counter, and Rental Inventory

1. Run the program of choice.

2. In the Customer # field, enter the customer's account number or press F2 or click the down arrow  for a list of existing account numbers.

   For the customer's purchase history to be maintained and for the customer's file to be updated correctly, you must enter the customer who is making the transaction.  If you enter a customer that does not currently exist in the Accounts Receivable Master File, the system will ask you to add them at this time.

3. While the cursor is still in the Customer # field, press the down arrow or F4 to look up invoices for a customer.

View Transactions in Accounts Receivable

1. Select Accounts Receivable Menu>>Update>>Customer Master File

2. In the Customer # field, enter the customer's account number or press F2 or click the down arrow or click the down arrow for a list of existing account numbers.

   For the customer's purchase history to be maintained and for the customer's file to be updated correctly, you must enter the customer who is making the transaction.  If you enter a customer that does not currently exist in the Accounts Receivable Master File, the system will ask you to add them at this time.

3. Press the down arrow of F6 to view the Accounts Receivable history.

Print Accounts Receivable History

1. Select Accounts Receivable Menu>>Reports>>Detail History Inquiry

2. In the Customer # field, enter the customer's account number or press F2 or click the down arrow for a list of existing account numbers.

   For the customer's purchase history to be maintained and for the customer's file to be updated correctly, you must enter the customer who is making the transaction.  If you enter a customer that does not currently exist in the Accounts Receivable Master File, the system will ask you to add them at this time.

3. Enter the Accounts Receivable General Ledger account that you want to view. (Example: 11100 for Parts & Service, 11200 for Equipment, 11300 for Rentals, and 11600 for Warranty.)

4. Enter the date you wish the history to begin.

5. Press ENTER.